Let's take a look at a story about maintenance:
Steinmenz, a German-born American electrical engineer, immigrated to the United States in the early 20th century and worked in a small company. At this time, a motor of the Ford company in the United States broke down, and many people could not repair it in two or three months, so they invited Steinmenz in desperation. Steinmenz observed carefully next to the motor, and found out the cause of the failure two days later.
picture
He drew a line on the motor shell with chalk, and said: "Turn on the motor, and reduce the inner coil by sixteen turns at the mark." Steinmenz quoted $10,000 to repair the motor.
The boss asked him to make a list of expenses. Steinmenz wrote: "Use chalk to draw $1, and know where to draw $9,999." Ford paid it and hired him heavily.
The truth this story tells everyone must be very clear: it is easy to draw a line, but it is not an easy task to know where to draw it. Technology is valuable!
Accidentally, my brother also entered the ranks of CNC machine tool maintenance, and has been in this industry for fifteen years. Not for anything else, mainly for interest!
But after coming in, brother was disappointed! Brother spent so much time studying circuit principles, mechanical structures and so on. To do things during the day, others can sit down and watch TV, chat, and sleep at night, and I have to hold a book and study those boring principles there. Dear customers, have you thought about this?
On holidays, you can all go out to visit mountains and rivers and make friends with you, but we can only stay in front of the computer and study in front of books. Dear customers and friends, have you ever thought about this? Maybe you will say, you can also go out to play, and no one is forcing you to do that, but, dear customers, have you ever thought that if everyone doesn’t study new knowledge and new technology, don’t go to Review old things, can your CNC machine tool be repaired by itself? If you can, why do you need to repair it?
I meet such customers every day. After the inspection of the machine, the price has been negotiated and the machine has been repaired. When it comes time to pay the money, I ask this and that, and when I see that there are no replacement parts or few replacement parts, I am right there. It’s wordy, saying that this piece is not worth it, but the value is also cheap, so I want to ask, are you selling parts or technology here?
You want to buy parts and go to the parts store to buy them. Why do you want me? I don’t sell parts at all! You just want to give some less, and I can tell you very clearly that you can’t lose a piece! If you don’t become a brother, you can restore it to you. !Brother also often encounters some so-called customers who check out machine problems but refuse to repair them, and refuse to pay the inspection fee. Just say you help me take a look, I want to say, why should I help you look? Could it be that one day you have a stomachache and don't want to spend money on treatment, you can still go to the hospital and tell the doctor, you can help me, I will die!
So, please respect each other, now, your salaries have risen, and prices have also risen, what about us? If you want to survive, don't we need it? Too expensive? You can buy a new one if it breaks, so why fix it! The new one will give you several years of warranty, and the repaired one may only be guaranteed for one month, so it’s not worth it! Right, Gods!
There's so much gossip, I don't have time! Brother is still the same sentence: what you sell is technology, not accessories, please respect brother!
After reading this article, although the author speaks in a sarcastic tone, his words are not rude. Technology and service are valuable and worthy of respect!
