The dispute between quality and production is a never-ending topic.
What is the relationship between your company's quality department and production department?
Recently, I chatted with a quality colleague, and he talked about the three companies he has experienced.
In the first company, the production is strong, and the quality department does its best, but often has little effect. The factory director is stronger than the manager of the quality department, although the quality department is also directly under the headquarters.
The second company is strong in quality. Under normal circumstances, the quality department has the final say. Unless the sales are out of stock, the requirements for some ordinary quality defects will be lowered. The Quality Department is directly under the headquarters.
The third company basically belongs to the position where the quality department has no authority, because the quality department has little capacity and is not perfect, and it belongs to the production jurisdiction.
The relationship between the quality department and the production department of each company is different, some are more harmonious, while others are full of disputes. Perhaps when you read today's topic, you already have the answer in your mind about the relationship between your company's quality department and production department.
So, what is the relationship between your company's quality department and the production department?
Saw a post from a quality peer on a forum and was looking for help. The general idea is as follows:
Every time I encounter trouble, I hope that there are experts here who can give me advice. I am really bad at promoting the quality system. Now the company has a system, but the system is just a decoration, and all departments do not follow the procedures of the system. This factory has been in operation for more than 20 years, and it is still the same. The quality control department is also useless, and customers always complain.
I just came to this company, because it is too messy, so I want to start with improvement. In response to this improvement problem, I held a quality meeting, and I said: After receiving complaints from customers, I will issue a "Quality Abnormality List". The responsible department should analyze and give countermeasures. Finally, the quality control department will verify whether the improvement is effective. You didn't analyze the previous "Quality Abnormality List", you just verbally said how to improve it, but the results were not verified, so the problem was not solved. Now start to improve one by one, the problems will be reduced and the quality will be improved.
As soon as this remark came out, the production began to refute: Your quality control department should find out all the problems in the first place, and don't send out this quality abnormality list to improve after the customer complains.
I reasoned with him that the quality is not detected, but manufactured. Our quality control did not find that it would leak out. This is a matter of my quality control department. I will analyze it and improve it. But the root cause is the production problem, you should improve, we are a team.
Just talking about each other like this, the vice president didn't say much, he just wanted me to find an entry point, but he also agreed with some of my points of view. Personally, I feel that it is more like a compliment without any authority. I'm not very authoritative, I can't say that it should be like this in the future, if you don't listen, get out...
I want to improve on the "Quality Abnormality List" process first, it is so difficult, what should I do?
Is the product quality produced or tested?
"The quality of the product is produced, not tested. The quality of the product can only be guaranteed if each link in the production process is strictly followed by the production process and the requirements of the work instructions." Someone said.
The topic of "Is quality produced or inspected" has always been the focus of debate in the business community: producers say that quality comes from inspection, and inferior products flow into the market because inspectors do not check well; inspectors say that quality is produced If the producers do not manufacture substandard products, there will be no inferior products in the market!
Is this a fruitless debate?
Today, many companies, once there is a quality problem, push the responsibility to the quality department, thinking that this is the responsibility of the quality department, because many companies have such a wrong view:
A small number of defects are allowed, and accidental flaws are inevitable;
Quality is the responsibility of the quality control department;
Only pay attention to product inspection, inspectors need to be responsible for solving defective products;
If there is a problem, it is considered to be a matter of the quality department.
I think many friends who do quality work have more or less experienced this feeling. Often when writing a report, the quality department alone completes it, and other departments basically ignore it; the boss thinks that quality is not very important, R&D is very important, and making money is the most important. Therefore, the quality department does not have any status in the company, and it is often time to be dismissed after telling the truth a few words.
